Terms of Service

You retain all rights to your User Content. By submitting, posting, or displaying User Content on or through the Service, you grant us a worldwide, non-exclusive, royalty-free license to use, copy, reproduce, process, adapt, modify, publish, transmit, display, and distribute such User Content.

The Service uses AI models from third-party providers to draft and check content. It matches your style and tone by storing the context you give it, such as your voice and writing samples and your brand details, and including the relevant parts in each request. We do not train or fine-tune AI models on your content, and our AI providers may not use it to train theirs under their API terms. See section 5 of our Privacy Policy.

You retain ownership of the content generated by the Service based on your inputs. AI output can be inaccurate; review it before you approve it for publishing.

You represent and warrant that:

• You own or have the necessary rights to your User Content
• Your User Content does not infringe or violate the rights of any third party
• Your User Content complies with these Terms and all applicable laws

Images you upload to attach to a post are stored on our infrastructure so we can publish them to your connected platforms. We retain an uploaded image for up to 90 days after upload. Images attached to an unpublished (draft or scheduled) post are kept until that post is published or you remove the image. Once a post is published, the destination platform hosts its own copy and our copy may be deleted on or after the 90-day window. You can remove an image from a post at any time.

You can add photos, screenshots and other images to Pixel's shelf — from the app, by sending them to Chief on Telegram, or through a connected AI assistant — so Pixel can use them in visuals for your posts. What you share is your decision. By adding an image you confirm that you have the right to use it in your posts, including the permission of any identifiable person shown in it.

Shelf images are stored at unlisted web addresses: anyone who has an image's exact address can open it. The addresses are long and random, and we do not list or publish them, but you should not add an image you would not be comfortable being public.

Shelf images are kept until you delete them or delete your account. You can tell Pixel to stop using an image at any time, and you can delete it from your shelf, which removes our copy. Copies already published in a post remain on the platform you published to. Pixel does not use headshots in visuals unless you turn that on.

Screen recordings. You can upload screen recordings so Pixel can turn them into short product videos for your posts. Recordings and the videos made from them are stored privately: they are only reachable through short-lived links issued to your account. They are kept until you delete them or delete your account.

Product pages. You can ask Pixel to take screenshots of web pages, one page at a time: Pixel captures a page only after you approve that exact address, and you can take the approval back at any time. Pixel visits like a logged-out visitor, follows the site's robots.txt and never signs in. Only add pages of your own product or pages you have the right to use. The screenshots are added to your shelf and are handled like the shelf images above.

FeedSquad supports the Model Context Protocol (MCP), which allows compatible third-party AI assistants (such as ChatGPT by OpenAI and Claude by Anthropic) to interact with your FeedSquad account. By authorizing an MCP connection, you:

• Grant the connected AI platform permission to perform actions on your behalf within the scopes you approve
• Acknowledge that content you create through the AI assistant will be transmitted between FeedSquad and the AI platform
• Accept that your use of the AI platform is also subject to that platform's terms of service

MCP-connected tools can only perform actions within the permissions (scopes) you explicitly authorize:

• posts:read — View your posts and content calendar
• posts:write — Create, edit, and delete draft posts
• posts:publish — Approve and publish posts to social platforms
• campaigns:write — Create and manage campaigns
• billing:read — View pricing and usage information

• Posts created through MCP are saved as drafts and are published only when you approve them, either in FeedSquad or in the AI assistant if you granted it the posts:publish scope
• All MCP actions are subject to the same rate limits as direct Service usage, based on your subscription plan
• MCP access uses OAuth 2.1 with PKCE and short-lived tokens (1-hour expiry)
• You may revoke MCP access at any time from your FeedSquad settings

You are responsible for all actions taken through MCP-connected AI assistants on your account, including content created, posts approved, and campaigns managed. FeedSquad is not responsible for actions initiated by third-party AI platforms, errors in AI-generated content, or any consequences of publishing content created through MCP tools.

Some features of the Service may require a subscription. We reserve the right to modify, terminate, or otherwise amend our offered subscription plans at any time.

You agree to pay all fees based on the billing terms in effect. You must provide a valid payment method as a condition to signing up for a paid subscription.

By starting a subscription, you authorize us to charge you the subscription fee and any other charges you may incur.

You may cancel your subscription at any time. If you cancel, you may use your subscription until the end of your current billing period, but, except as set out below, you will not receive a refund for any fees already paid.

First-payment refund. If this is your first paid subscription, you can request a full refund within 14 days of that first payment. This refund is available once per customer and covers only that first subscription payment; one-off payments, such as Momentum playbooks and the Cite onboarding fee, are not covered. When we make the refund, that subscription ends.

To request it, use the billing page in your account settings, or email support@feedsquad.com from the email address on your account.

Sub-processor objection. If you object to a new sub-processor and we cannot offer a solution, you may end the affected part of the Service and we refund the fees you prepaid for the period after it ends, as section 8.4 of our Data Processing Agreement describes.